Refund Policy
Refund & Exchange Policy
United Sports (PVT) Ltd. Exchange-only policy for online and in-store purchases.
Last Updated: April 23, 2026
Overview
At United Sports (PVT) Ltd., we aim to ensure customer satisfaction while maintaining strict quality and product handling standards.
This policy outlines the conditions under which products may be exchanged. By making a purchase from www.unitedsports.lk, you agree to this Refund & Exchange Policy.
No Cash Refunds
Exchange Only Policy
We do not provide cash refunds under any circumstances. Eligible products may only be exchanged according to the conditions stated below.
Eligibility
Return & Exchange Eligibility
01
Within 7 Days
Exchange requests must be made within 7 days of purchase.
02
Original Condition
Products must be unused and returned in their original condition.
03
Proof Required
Products must be returned with original packaging, original tags for apparel, and a valid bill or invoice.
Failure to meet any of the above conditions will result in rejection of the exchange request.
Important
Non-Exchangeable Items
The following items are strictly non-returnable and non-exchangeable.
Accessories including grips, shuttlecocks, strings, balls, and similar items
Sale or discounted items
Products without a valid bill or proof of purchase
Products that have been used, damaged, or altered by the customer
Product Rules
Product-Specific Exchange Rules
04.1
Apparel
- Apparel items may be exchanged within 7 days.
- Exchanges must be within the same product category.
- Items must be unused, with tags and packaging intact.
04.2
Other Products
- Products such as rackets and equipment are eligible for exchange only if unused.
- Products must be returned within 7 days.
- All eligibility conditions stated above must be met.
Exchange Conditions
How Exchanges Are Handled
Same Value Items
Customers may exchange eligible products for items of the same value.
Lower Value Items
Customers may exchange for lower value items, but no cash refund will be given for the balance.
Higher Value Items
Customers may exchange for higher value items by paying the price difference.
Exchanges must be within the same product category. For example, apparel can only be exchanged for apparel.
No Refunds
No Refund Policy
Cash refunds are not provided.
Products cannot be returned for monetary reimbursement. Exchanges are the only form of resolution for eligible returns.
Delivery Issues
Wrong Item Delivered
Notify Within 48 Hours
If you receive the wrong product, you must notify us within 48 hours of delivery.
Replacement Arrangement
We will arrange a replacement and cover the return shipping cost for wrong item deliveries.
If the correct item is unavailable, an exchange or alternative resolution will be arranged.
Defective Items
Defective Item Claims
All products are inspected before dispatch. Claims for defects must be reported within 48 hours of delivery. Return shipping costs for defective claims are not covered by us. Resolution will be evaluated case-by-case.
Process
Return Process
To request an exchange, please contact us via email or phone and provide the required details.
01
Contact Us
Reach us by email or phone.
02
Provide Details
Share your order details, proof of purchase, and reason for exchange.
03
Complete Exchange
Visit our physical store or arrange a courier return.
Shipping
Return Shipping Costs
Normal Exchanges
Customers are responsible for return shipping costs for normal exchanges.
Wrong Item Delivered
Shipping costs are covered by us only if a wrong item was delivered.
In-Store Exchanges
Visit Our Store
United Sports (PVT) Ltd.
No. 245, R.A. De Mel Mawatha,
Colombo 03, Sri Lanka
